As part of ROCK Insurance Group, the proud winner of the Travel Trade Gazette's "Travel Service Provider of the Year 2010," insurefor.com is dedicated to providing the best value for money travel insurance on the market today.
With over 15 years’ experience in travel insurance, ROCK Insurance Group's promise is affordable travel insurance, without compromising the cover and as a result we have insured in excess of 1 million customers since the launching of insurefor.com in 2003. At insurefor.com our online booking service is simple and secure. Should you wish to speak to someone about your requirements, then our UK call centre travel insurance experts are ready to take your call.
At insurefor.com we are consistently reviewing our policies and cover to ensure the very best deals, and above all we are passionate about our business. Whether a seasoned traveller or a once a year sun seeker, we strive to find travel insurance that you can tailor for cover you can trust.
About the Insurer
Benefits under this policy are provided by Europ Assistance S.A., acting through its Irish Office whose principal establishment is located at 4th Floor, 4-8 Eden Quay, Dublin 1 D)1N5W8 Ireland, registered in the Irish Companies Registration Office under number 907089.
Alongside our basic single trip and annual multi-trip travel insurance, as a specialist provider insurefor.com offers:
Whether it's activity holidays or age-related travel insurance you are after, with insurefor.com we make it our business to meet all your cover needs.
insurefor.com is simply the best in the business for low cost, high cover travel insurance!
For all queries about claims and assistance on policies purchased from 26 July 2015 to 16 Dec 2016 contact Claims Settlement Agencies on:
Claims Telephone: 00 44 (0) 844 375 6155
Medical Assistance: 00 44 (0) 343 658 0326
For all queries about claims and assistance on policies purchased from 16 December 2016 contact Global Response on:
Claims Telephone: 00 44 (0) 343 658 0345
Medical Assistance: 00 44 (0) 343 658 0342 and 00 44 (0) 1293 652842
Important Information About ROCK Insurance Group
Your right to complain
insurefor.com always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:
The Compliance Manager
ROCK Insurance Group
135 High Street
At insurefor.com we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:
Financial Ombudsman Service
Tel: 0800 023 4567
Fax: 020 7964 1001
If you have a complaint regarding a claim for a policy purchased before 16 December 2016 then you should write to:
Claims Settlement Agencies
308-314 London Road
Telephone: 00 44 (0) 844 375 6155
If you have a complaint about a claim relating to a policy purchased from 16 December 2016 then you should write to:
The Complaints Department
Global Response Limited
Telephone: 00 44 (0) 2920 468793
or email on: firstname.lastname@example.org
If you have any cause for complaint please contact us at email@example.com
ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.
Who regulates insurefor.com?
insurefor.com is a trading style of ROCK Insurance Services Limited, a firm authorised and regulated by the Financial Conduct Authority (FCA). The FCA number is 300317 and this can be verified by checking the FCA website via the following address: https://register.fca.org.uk/, please type in Rock Insurance or the postcode RH10 1DQ. Or you can contact the FCA on 0800 111 6768.
No additional fees will be charged for our service. All you are required to pay is the insurance premium.
You WILL NOT receive advice or a recommendation from us for insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
We collect and hold insurance premiums as agent of the insurer.
You are responsible, on an on-going basis, for providing us and/or your insurers with all material facts relating to the insurance covers we arrange on your behalf. Material facts are those which are likely to affect the assessment and acceptance of risks being insured. Failure to provide full and accurate information may mean that your cover is invalid. If you are in any doubt as to what facts are considered to be material then you should disclose them to us or the insurers.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if we cannot meet our obligations. Further details about compensation scheme arrangements are available from the FSCS.
You may already possess alternative insurance(s) for some or all of the features and benefits provided by products purchased; it is your responsibility to investigate this. We will not provide you with advice about the suitability of this product for your individual needs but we will be happy to provide you with factual information to assist you in making an informed buying decision.
All policies have exclusions and restrictions to them. It is very important that you read and understand these and only purchase the policy if you are happy that you and (where applicable) every traveller meet the eligibility criteria;
- you are resident in the United Kingdom, Channel Islands & Isle of Man;
- you are no more than 84 years of age for Single Trip and 74 for Annual Multi-Trip policies;
- you are no more than 64 years of age and adding the winter sports option.
Examples of these and other conditions and restrictions, and what to do if you are unsure about any aspect of an exclusion, are contained within your policy certificate.
If after purchasing a policy should you find it does not meet your requirements you have 14 days from the date of issue to cancel the policy. If you do decide to cancel your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen.