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Contact Us provides top quality service whether you are booking online or via our UK call centre. 

  • UK call centre
  • Open at hours to suit you
  • Highly trained travel insurance professionals ready to take your call


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Europe: Include cover for these countries?

  • Spain
  • Canary Islands
  • Turkey
  • Cyprus
  • Malta
  • Switzerland

These countries included

These countries excluded

Please note: You will not be covered for holiday cancellation until your policy start date. Choose today’s date if you want cover as soon as possible.

Contact Us

For all queries that are not of a claims and assistance nature please contact us:


Telephone: 0343 648 0220
Monday to Friday 8.00am to 7.00pm,
Saturday 9.00am to 5.00pm

Or write to us at:

Customer Services Department
ROCK Insurance Group
Griffin House
135 High Street
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to:

For all queries about claims and assistance on policies purchased before 16 December 2016 contact Claims Settlement Agencies on:

Claims Telephone: 01702 553443


Medical Assistance: 00 44 (0) 343 658 0326

For all queries about claims and assistance on policies purchased from 16 December 2016 contact Global Response on:

Claims Telephone: 00 44 (0) 343 658 0345

Medical Assistance: 00 44 (0) 343 658 0342 and 00 44 (0) 1293 652842